SMS Plans and Pricing

Choose a texting plan that works for your organization.

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Read:
How Pricing Works

STARTER

$5

per month

Basic 2-way texting for one user and phone line, up to 150 text credits/month.

  • Text-enable phone line
  • 2-way texting
  • 5¢/ text credit overage
Subscribe

PRO

$37

per month

For teams up to 3 users/lines and 500 text credits/month with Broadcasts.

  • Broadcast Messaging
  • Signatures & Auto-replies
  • 3.5¢/ text credit overage
Subscribe

includes everything in STARTER

PRO PLUS

$77

per month

Up to 5 users/lines and 1,500 text credits/month with chatbots and payments.

  • No Code Chatbot Builder
  • Credit Card Capture
  • 3.25¢/ text credit overage
Subscribe

includes everything in PRO

PREMIUM

$160

per month

Up to 10 users/lines and 3,000 text credits/month with API access and reporting.

  • API Access
  • Advanced Reporting
  • 3¢/ text credit overage
Subscribe

includes everything in PRO PLUS

SMS
Plans and Pricing

Choose a texting plan that works for your organization.

To view full pricing, please open this page on your desktop browser.

STARTER

$10

per month

1 user and phone line
150 Monthly Text Credits

Text Credit Rollover
2 Way Texting

Tagging

Filters
Website Widget

Get Started

PRO

$35

per month

Everything in Starter

Up to 3 users and phone lines
500 Monthly Text Credits
Auto Away Message

Mass Messaging
Templates
Basic Reporting

Facebook Messenger Integration

Get Started

PRO PLUS

$75

per month

Everything in Pro

Up to 5 users and phone lines
1,500 Monthly Text Credits

Secure Credit Card Capture

No Code Chatbot Builder

Get Started

PREMIUM

$150

per month

Everything in Pro Plus

Up to 10 users and phone lines

3,000 Monthly Text Credits

Keywords

Automated Tagging
API Access

Advanced Reporting

Get Started

Need More?

Live Chat

Programmable Chatbots

Unlimited Chats & Departments

Custom Widget and Chat Window

FAQ Templates

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Chat on Your Website

Enterprise Solutions

Single Sign-On (SSO)

Salesforce/Dynamics 365 CRM
Custom Deployments
VIP Training & Support

📞 Book a Meeting
For Larger Deployments

Compare Plans

Best value
Starter
$5 $5 $5 $5
USD /month
Pro
$37 $37 $37 $37
USD /month
Pro Plus
$77 $77 $77 $77
USD /month
Premium
$160 $160 $160 $160
USD /month
Users & Phone Lines Included 1 User & Phone Line Included 3 Users & Phone Lines Included 5 Users & Phone Lines Included 10 Users & Phone Lines Included
Monthly Text Credits Included 150 Text Credits Included 500 Text Credits Included 1,500 Text Credits Included 3,000 Text Credits Included
Monthly Platform Fee $10.00 $35.00 $75.00 $150.00
Monthly Fee for Additional User and/or Phone Line N/A $10.00 Per Additional User and/or Phone Line $10.00 Per Additional User and/or Phone Line $10.00 Per Additional User and/or Phone Line
Per Text Credit Overage Fee $0.05/Per Text Credit $0.035/Per Text Credit $0.0325/Per Text Credit $0.03/Per Text Credit
Text Credit Rollover
Bring Your Own Phone Number
Toll-Free Phone Number
Reserve Local Phone Number
Expedited 10DLC Campaign Approval -
Two-Way Texting
MMS Texting
(Photo & Video)
Large File Transfer
(PDF, XLS, CSV, DOC)
Scheduled Sending
Auto Language Translation
Opt-Out/In Management
Contacts CRM
Contacts Import/Export
Custom Views & Filters
Tagging & Segments
Team Inbox
Thread Ownership
Transcript Downloads
Email Transcripts
Message Archiving
Website Widget
Desktop App
Mobile App
(iOS & Android)
Mass Messaging
Facebook Messenger Integration
Internal Team Chat
Templates & Canned Answers
SMS Signatures
Away Auto Reply
Reporting - Basic
Secure Credit Card Capture
No Code Chatbot Builder
(Away Scheduler Keywords Greetings Customer Journeys Auto-Tagging)
API Access
Reporting - Advanced
Single Sign On (SSO) Contact Us
CRM Integration
(Salesforce Enterprise, Microsoft Dynamics 365)
Contact Us
Customer Support Email only Email, Live Chat, SMS Email, Live Chat, SMS, Phone Email, Live Chat, SMS, Phone

10DLC compliance* is required before you can start texting. See our blog article for more details about time frames and restrictions.

*One-time 10DLC registration & setup fee of $20 and $2/month ($20-$50 registration & setup and $10/month for Pro Plus and Premium) applied at checkout.

Get started today by booking a meeting with one of our team members.

Book a Strategy Call

Frequently Asked Questions

Read: How Pricing Works

  • How long does it take to start?

    10DLC compliance is required to use Alive5 SMS. The process can take a day to a few months depending on how much compliance has been completed. Please refer to our blog article.

  • How many licenses do I need?

    The pricing for seats is based on Users who are logged in at the same time. For example, if you have a team of 20 users that need to chat with customers (using desktop and/or mobile app), but only 2 of them are working the same shift/logged in at the same time, you just need to pay for 2 concurrent user licenses.


    You can also log in on unlimited devices with the same user account.

  • What types of users can I create?

    There are 2 types of Roles for a User: Agent or Admin. Agents can only interact/chat/text with customers, whereas Admins can manage the system (set up phone numbers, manage users, Channels, and Customization, etc).

  • How many SMS credits do I need?

    For typical 2-way texting, an average usage of 200-750 texts per month per user can be expected. For bulk/broadcast texting, volume is dependent on number of contacts and content of the messages.

  • How do text credits and rollover work?

    When you pick a plan, a specific amount of text credits are issued to your account every month, on the first day of your billing cycle.


    If you exceed your balance for that month, you'll just pay overages at the per text credit rate for that plan. Overages are calculated at the end of the monthly billing cycle, and charged as a variable fee at the beginning of the next month. 


    If you do not exceed all your credits for that month, your balance carries over until the next month, where you'll be automatically issued another set of credits.


    A text credit consists of a text message 160 characters or less. For example, if you send a text that is 100 characters, that counts as 1 text credit, whereas a texts that is 200 characters counts as 2 text credits. MMS (images and videos) comprise of 4 text credits. 


    MMS attachments must be under 1 megabyte in size to be delivered from the cell phone user to Alive5, whereas attachments from Alive5 to the customer cell phone can be any size.


    Both inbound and outbound texts count towards text credits.

  • What if I exceed my allotted texts per month?

    Outside of 2-way texting, sending Broadcast (bulk) and API messages can quickly exhaust your monthly allotment of texts. Any text credits exceeding your limits will be charged an overage fee per text.

  • How does bulk texting work?

    Bulk texting, referred at Broadcast SMS in Alive5, is the ability to send a personalized text message to a group of contacts via one click. 


    Broadcasts are sent similar to a BCC - each contact receives a text and replies individually to the person who sent it (replies not seen by other contacts in the Broadcast). 


    This functionality is available at an Admin and Agent level. 


    In terms of pricing, Broadcast SMS (and API triggered texts) count against the monthly allotted texts. 

  • Is there a desktop and mobile app?

    Admins and Agents can access Alive5 via any modern web browser (Chrome, Firefox, Safari, Edge), and via a mobile app available on the Apple App Store and Google Play.


    For desktop users, there is no downloadable native desktop app, but a Chrome desktop app shortcut can be created.

  • Can I integrate my CRM?

    Alive5 has integrations with Salesforce Enterprise, Microsoft Dynamics 365 CRM, and Zapier. If you are an Ellucian client, we have CRM integrations with CRM Recruit.

  • Are there any contracts?

    We don't require contracts - you can purchase month to month or pre-pay annually at a discount (one free month).

  • Is there a money back guarantee?

    We offer a 60-day money back guarantee on licenses (monthly and annual). Refunds are prorated based on unused seats and text credits. Any 10DLC registration fees are not refundable.

  • Do you invoice/take checks/do purchase orders?

    Yes, we can work with your accounting and procurement teams for amounts $500 USD and over. Please contact billing@alive5.com for more details.

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