$5
Basic 2-way texting for one user and phone line, up to 150 text credits/month.
$37
For teams up to 3 users/lines and 500 text credits/month with Broadcasts.
includes everything in STARTER
$77
Up to 5 users/lines and 1,500 text credits/month with chatbots and payments.
includes everything in PRO
$160
Up to 10 users/lines and 3,000 text credits/month with API access and reporting.
includes everything in PRO PLUS
$10
1 user and phone line
150 Monthly Text Credits
Text Credit Rollover
2 Way Texting
Tagging
Filters
Website Widget
$35
Everything in Starter
Up to 3 users and phone lines
500 Monthly Text Credits
Auto Away Message
Mass Messaging
Templates
Basic Reporting
Facebook Messenger Integration
$75
Everything in Pro
Up to 5 users and phone lines
1,500 Monthly Text Credits
Secure Credit Card Capture
No Code Chatbot Builder
$150
Everything in Pro Plus
Up to 10 users and phone lines
3,000 Monthly Text Credits
Keywords
Automated Tagging
API Access
Advanced Reporting
Programmable Chatbots
Unlimited Chats & Departments
Custom Widget and Chat Window
FAQ Templates
Single Sign-On (SSO)
Salesforce/Dynamics 365 CRM
Custom Deployments
VIP Training & Support
Best value | ||||
Starter
$5
$5
$5
$5
USD
/month
|
Pro
$37
$37
$37
$37
USD
/month
|
Pro Plus
$77
$77
$77
$77
USD
/month
|
Premium
$160
$160
$160
$160
USD
/month
|
|
Users & Phone Lines Included | 1 User & Phone Line Included | 3 Users & Phone Lines Included | 5 Users & Phone Lines Included | 10 Users & Phone Lines Included |
Monthly Text Credits Included | 150 Text Credits Included | 500 Text Credits Included | 1,500 Text Credits Included | 3,000 Text Credits Included |
Monthly Platform Fee | $10.00 | $35.00 | $75.00 | $150.00 |
Monthly Fee for Additional User and/or Phone Line | N/A | $10.00 Per Additional User and/or Phone Line | $10.00 Per Additional User and/or Phone Line | $10.00 Per Additional User and/or Phone Line |
Per Text Credit Overage Fee | $0.05/Per Text Credit | $0.035/Per Text Credit | $0.0325/Per Text Credit | $0.03/Per Text Credit |
Text Credit Rollover | ✅ | ✅ | ✅ | ✅ |
Bring Your Own Phone Number | ✅ | ✅ | ✅ | ✅ |
Toll-Free Phone Number | ✅ | ✅ | ✅ | ✅ |
Reserve Local Phone Number | ✅ | ✅ | ✅ | ✅ |
Expedited 10DLC Campaign Approval | - | ✅ | ✅ | ✅ |
Two-Way Texting | ✅ | ✅ | ✅ | ✅ |
MMS Texting (Photo & Video) |
✅ | ✅ | ✅ | ✅ |
Large File Transfer (PDF, XLS, CSV, DOC) |
✅ | ✅ | ✅ | ✅ |
Scheduled Sending | ✅ | ✅ | ✅ | ✅ |
Auto Language Translation | ✅ | ✅ | ✅ | ✅ |
Opt-Out/In Management | ✅ | ✅ | ✅ | ✅ |
Contacts CRM | ✅ | ✅ | ✅ | ✅ |
Contacts Import/Export | ✅ | ✅ | ✅ | ✅ |
Custom Views & Filters | ✅ | ✅ | ✅ | ✅ |
Tagging & Segments | ✅ | ✅ | ✅ | ✅ |
Team Inbox | ✅ | ✅ | ✅ | ✅ |
Thread Ownership | ✅ | ✅ | ✅ | ✅ |
Transcript Downloads | ✅ | ✅ | ✅ | ✅ |
Email Transcripts | ✅ | ✅ | ✅ | ✅ |
Message Archiving | ✅ | ✅ | ✅ | ✅ |
Website Widget | ✅ | ✅ | ✅ | ✅ |
Desktop App | ✅ | ✅ | ✅ | ✅ |
Mobile App (iOS & Android) |
✅ | ✅ | ✅ | ✅ |
Mass Messaging | ✅ | ✅ | ✅ | |
Facebook Messenger Integration | ✅ | ✅ | ✅ | |
Internal Team Chat | ✅ | ✅ | ✅ | |
Templates & Canned Answers | ✅ | ✅ | ✅ | |
SMS Signatures | ✅ | ✅ | ✅ | |
Away Auto Reply | ✅ | ✅ | ✅ | |
Reporting - Basic | ✅ | ✅ | ✅ | |
Secure Credit Card Capture | ✅ | ✅ | ||
No Code Chatbot Builder (Away Scheduler Keywords Greetings Customer Journeys Auto-Tagging) |
✅ | ✅ | ||
API Access | ✅ | |||
Reporting - Advanced | ✅ | |||
Single Sign On (SSO) | Contact Us | |||
CRM Integration (Salesforce Enterprise, Microsoft Dynamics 365) |
Contact Us | |||
Customer Support | Email only | Email, Live Chat, SMS | Email, Live Chat, SMS, Phone | Email, Live Chat, SMS, Phone |
10DLC compliance* is required before you can start texting. See our
blog article for more details about time frames and restrictions.
*One-time 10DLC registration & setup fee of $20 and $2/month ($20-$50 registration & setup and $10/month for Pro Plus and Premium) applied at checkout.
Read:
How Pricing Works
10DLC compliance is required to use Alive5 SMS. The process can take a day to a few months depending on how much compliance has been completed. Please refer to our blog article.
The pricing for seats is based on Users who are logged in at the same time. For example, if you have a team of 20 users that need to chat with customers (using desktop and/or mobile app), but only 2 of them are working the same shift/logged in at the same time, you just need to pay for 2 concurrent user licenses.
You can also log in on unlimited devices with the same user account.
There are 2 types of Roles for a User: Agent or Admin. Agents can only interact/chat/text with customers, whereas Admins can manage the system (set up phone numbers, manage users, Channels, and Customization, etc).
For typical 2-way texting, an average usage of 200-750 texts per month per user can be expected. For bulk/broadcast texting, volume is dependent on number of contacts and content of the messages.
When you pick a plan, a specific amount of text credits are issued to your account every month, on the first day of your billing cycle.
If you exceed your balance for that month, you'll just pay overages at the per text credit rate for that plan. Overages are calculated at the end of the monthly billing cycle, and charged as a variable fee at the beginning of the next month.
If you do not exceed all your credits for that month, your balance carries over until the next month, where you'll be automatically issued another set of credits.
A text credit consists of a text message 160 characters or less. For example, if you send a text that is 100 characters, that counts as 1 text credit, whereas a texts that is 200 characters counts as 2 text credits. MMS (images and videos) comprise of 4 text credits.
MMS attachments must be under 1 megabyte in size to be delivered from the cell phone user to Alive5, whereas attachments from Alive5 to the customer cell phone can be any size.
Both inbound and outbound texts count towards text credits.
Outside of 2-way texting, sending Broadcast (bulk) and API messages can quickly exhaust your monthly allotment of texts. Any text credits exceeding your limits will be charged an overage fee per text.
Bulk texting, referred at Broadcast SMS in Alive5, is the ability to send a personalized text message to a group of contacts via one click.
Broadcasts are sent similar to a BCC - each contact receives a text and replies individually to the person who sent it (replies not seen by other contacts in the Broadcast).
This functionality is available at an Admin and Agent level.
In terms of pricing, Broadcast SMS (and API triggered texts) count against the monthly allotted texts.
Admins and Agents can access Alive5 via any modern web browser (Chrome, Firefox, Safari, Edge), and via a mobile app available on the Apple App Store and Google Play.
For desktop users, there is no downloadable native desktop app, but a Chrome desktop app shortcut can be created.
Alive5 has integrations with Salesforce Enterprise, Microsoft Dynamics 365 CRM, and Zapier. If you are an Ellucian client, we have CRM integrations with CRM Recruit.
We don't require contracts - you can purchase month to month or pre-pay annually at a discount (one free month).
We offer a 60-day money back guarantee on licenses (monthly and annual). Refunds are prorated based on unused seats and text credits. Any 10DLC registration fees are not refundable.
Yes, we can work with your accounting and procurement teams for amounts $500 USD and over. Please contact billing@alive5.com for more details.