Tackling COVID-19 with Digital Communications

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Tackling the COVID-19 Pandemic with Digital Communications

3/10/2020 - by Dustin Yu

Our staff at Alive Technologies Inc (creators of WebsiteAlive.com and Alive5.com) are hard at work during this crisis to ensure that your chat communication lines are up and running - and our support team is here for you 100%. We've gone fully remote, in the effort to curb the spread of pandemic, and working virtually within our respective homes in Texas, Virginia, and Colorado.

If you're not a customer yet, and are a businesses considering ways to keep connected with your customers/students/users during this challenging time, we have a special program to get you up and connected fast with discounted rates - see last section for details.

We'll work with your team to get you up and running within 1 business day (live chat, Facebook, SMS).

For Universities:

The outbreak of the Coronavirus has caused many colleges and universities we work with to adapt and think creatively about how students - and parents can get information about its impact including class schedules, on-campus events, such as tours or sporting events, final exams and safety precautions.

As colleges approach us for help with using our live engagement software, we are responding with ideas and additional discounted and no-cost services that can support such communication efforts.

How some universities are using our AliveChat and Alive5 platform during this crisis:

Increase chat seats to handle the increased workload.
Handle inquiries via text messages instead of live chat. Great for keeping conversations live on mobile phones.
Add "click to chat" links inside email campaigns and social media posts so students can connect to a live counselor and ask questions.
Pre-scripted “hotkey” responses that enable you to provide ever-changing approved answers, links and images while chatting.
Some colleges are adding their chat invite button to additional landing pages/departments, including the main campus landing page, to help field additional questions from students, employees and parents. You can associate different agents with different departments as needed.

For Existing WebsiteAlive/AliveChat/Alive5 Customers:

50% Pricing @ $20/month per license on any additional agent/operator licenses.
Complementary SMS and Chatbot licenses for use with Alive5. Basically, if you have a license with AliveChat, you can use it on Alive5:

New communication channels offered by Alive5 - our new messaging platform that works together with WebsiteAlive (you'll just log into Alive5 and can access WebsiteAlive chat). Features include: