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Live Chat Reimagined

Capture leads or create an automated support assistant that escalates to a team of human agents.

Combine automation, AI, and your human team together to help website visitors get what they need, when they need it.

Discover all of the possibilities with Live Chat

Our Live Chat tool is designed to generate more revenue and increase customer satisfaction with one simple, easy to use dashboard.

Enhance your visitor experience with a chatbot assistant

Highly customizable, on-brand conversational journeys and chat interfaces with your logo, color schemes, and widget icons.

Start conversations anywhere

Embed a website widget, chat link, or QR code to reach anyone online or offline.

Webchat interface works for both web and mobile users.

Integrate inside authenticated member portals and mobile apps for account based marketing and support.

Easily embed Alive5 into your website & apps

Start a chat anywhere

with short URLs

Increase engagement within popups & landing pages

Skill based routing

Through a pre-chat questionnaire, chatters can be routed to specific departments, which then can be evenly distributed to agents. Chats can also be transferred across departments or direct to other reps.

Simple customer routing

Never worry about assigning customer chats to the right agent. Setup simple workflows and let Alive5 do the heavy lifting for you.

Advanced features for chat distribution, routing,

and offline engagement

Ring All

Agents

Notify all team members of an incoming chat

Load Balanced Workflow

Assign chats using a distribution algorithm

Offline

Message Flows

Never leave a customer waiting and always capture the lead

Team

Channels

Create segments or teams to respond to incoming chats

Keep Track of Customers with Contact Manager

Each time a conversation starts in Alive5, a new contact is created. When a customer comes back, you'll see their entire history and easily pick up where you left off.

On-Brand, Canned Replies

Curate pre-approved templates and scripts for Agents to send to customers - such as greetings, FAQ responses, and more.

Mobile & Desktop Apps

Agents can access Alive5 on desktop and mobile so no chat is ever missed. Start a conversation on desktop and finish on mobile, or vice versa.

Reporting & Analytics

Measure ROI, monitor performance, and ensure quality using Alive5 real-time analytics tools. Discover your busiest hours, chat volumes, review transcripts, and more.

Admin Monitoring & QA

Review and respond to chats in real-time to help with trainees. Capture customer feedback with post chat surveys.

Personalized chats for every visitor

Alive5 makes it easy for teams to create customized, personal, and engaging chat experiences for all of your customers. Offer PDFs, fun images and GIFs, emojis and videos.

Why Live Chat Works

It's simple & easy to use for non-tech teams

We listen to our customers and understand their painpoints. We believe deeply in great customer service.

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Instantly support more customers at scale

We build simple, easy to use technology.

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Improve the quality of customer service

We create solutions that are affordable to businesses of all sizes and usable by all types of people.

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Increase team productivity with a collaborative platform

Great customer support and satisfaction are core to our business success.

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Built more trust and deeper relationships with customers

We love what we do. And we love working with our customers everyday to help them accomplish their business goals.

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Take the Leap Forward

Join us for a hands-on demo and learn how to elevate your audience experience with Live Chat.

Book a Demo

Learn about our live chat tool. Our chat strategy team can help you identify a fit.

Tailor Your Solution

Define your KPIs, set up scripts, customer journeys, and call to actions.

Team Training

We'll get your team trained to get the most out of their Alive5 experience.

Activate Your Brand

Deploy your QR codes, chat links, and SMS outreach.