Responsible Disclosure Policy
Alive Technologies, Inc. Responsible Disclosure Policy
If you believe you’ve found a security vulnerability in Alive Technologies, Inc.’s service, please notify us; we will work with you to resolve the issue promptly.
Disclosure Policy
- If you believe you’ve discovered a potential vulnerability, please let us know by emailing us at security@alive5.com . We will acknowledge your email within five business days.
- Provide us with a reasonable amount of time to resolve the issue before disclosing it to the public or a third party. We aim to resolve critical issues within ten business days of disclosure.
- Make a good faith effort to avoid violating privacy, destroying data, or interrupting or degrading the Alive Technologies, Inc. service. Please only interact with accounts you own or for which you have explicit permission from the account holder.
- Please see additional details at our Bug Bounty program.
Exclusions
While researching, we’d like you to refrain from:
- Distributed Denial of Service (DDoS)
- Spamming
- Social engineering or phishing of Alive Technologies, Inc. employees or contractors
- Any attacks against Alive Technologies, Inc.’s physical property or data centers
Thank you for helping to keep Alive Technologies, Inc. and our users safe!
Changes
We may revise these guidelines from time to time. The most current version of the guidelines will be available at
https://alive5.com/disclosure.
Contact
Alive Technologies, Inc. is always open to feedback, questions, and suggestions. If you would like to talk to us, please feel free to email us at support@alive5.com.
Disciplinary Action
Employees who violate this policy may face disciplinary consequences in proportion to their violation. Alive Technologies, Inc. management will determine how serious an employee’s offense is and take the appropriate action.
Responsibility
It is the Security team’s responsibility to see this policy is enforced.
Last updated: 1/9/2025
