Service Status

May 23, 2025, Resolved 9:33AM CST

Affected applications: SMS/MMS, desktop and mobile users

Reports of intermittent issues with sending and receiving SMS and MMS messages via the Alive5 platform. Due to one of our SMS provider (Telnyx), full details here: https://status.telnyx.com/incidents/92dp0fpt4jwg

We understand the frustrations and inconvenience of disruptions as SMS is a vital communication channel for our customers. Disruptions do occur from time to time at the network level, and unfortunately software providers like Alive5 are affected. We've built good relationships with our SMS provider which in turn are able to achieve priority status for resolutions when disruptions occur at the network level. While Alive5 has achieved near zero downtime within our software networks, we are doing our best to prevent future occurrences at the network level by working closely with all parties.