Service Status

PAST EVENTS

Monday, February 23rd, 10:00AM CST

We've experienced an issue with our upstream SMS provider (disruption lasted 20 minutes) - this has now been resolved and outbound SMS services are recovering. We will update with further information on root cause.

Friday, February 20th, 1:57PM CST

SMS outbound issues are now resolved at our upstream SMS provider. The root cause was related to Cloudflare, which is still undergoing connectivity issues:  https://www.cloudflarestatus.com/incidents/kwy3dt82bwbt. Our SMS provider has bypassed Cloudflare and the issue as resolved. Please contact us at support@alive5.com if you continue experiencing problems.

Friday, February 20th, 1:30PM CST

We are currently experiencing a service disruption with one of our upstream SMS providers, which is preventing some Alive5 customers from sending outbound text messages. Affected users may be seeing 522 error codes when sending messages. Inbound texts are not affected. We are actively working with our upstream provider to resolve the issue and will share an ETA as soon as one is available. We thank you for your patience and apologize for any inconvenience.

Tuesday, November 18th, 10:00AM CST

Cloudflare has indicated that the issue has been resolved. There are still reports of issues in different regions. While occasional intermittent issues may still occur, please contact us at support@alive5.com if you continue experiencing problems.

Tuesday, November 18th, 7:00AM CST

Affected applications: SMS/MMS, desktop and mobile users. Live chat unaffected.

A cloud infrastructure service provider, Cloudflare has been undergoing a global outage this morning partially affecting some Alive5 SMS users (as well as other major internet services). For Alive5 users, you may be seeing errors in the console, undeliverable text messages. So far this is impacting a segment of SMS users, live chat users are unaffected. Our team will be monitoring this issue and providing updates at https://www.alive5.com/service-status.

Tuesday, October 21st, 10:00AM CST

According to AWS, all services are now fully operational. While occasional intermittent issues may still occur, please contact us at support@alive5.com if you continue experiencing problems.

Monday, October 20th, 7:00PM CST

According to AWS, most services are now fully operational. While occasional intermittent issues may still occur, please contact us at support@alive5.com if you continue experiencing problems.

Monday, October 20th, 2:00PM CST

We're currently experiencing (new) intermittent service disruptions and degraded performance across desktop and mobile platforms. These issues are directly tied to the ongoing AWS infrastructure recovery and may persist until AWS services are fully restored.

Monday, October 20th, 9:30AM CST

All systems are returning to normal as AWS infrastructure recovers. We're continuing to monitor the situation. If you are still experiencing issues, please contact us at support@alive5.com.

Monday, October 20th, 4AM CST

Affected applications: All systems - SMS/MMS, desktop and mobile users

We're experiencing service disruptions due to a global AWS (Amazon Web Services) outage. We're actively monitoring the situation and will post updates as services are restored.