WHAT'S UP?

Service status

Live updates on Alive5 SMS, MMS, and webchat services — past and present.

Current status

All systems operational

Last incident resolved · Thursday, May 21st · 2:10 PM CST

Most recent incident

Ongoing issues with SMS provider

Resolved

  1. Thursday, May 21st · 2:10 PM CST

    SMS outbound issues are now resolved at our upstream SMS provider. The root cause is still under investigation. Please contact us at support@alive5.com if you continue experiencing problems.

  2. Thursday, May 21st · 1:10 PM CST

    We are currently experiencing a service disruption with one of our upstream SMS providers, which is preventing some Alive5 customers from sending outbound text messages. Affected users may be seeing error codes. Inbound texts are not affected.

Past events

Cloudflare global outage — SMS impact
Tuesday, November 18thResolved

  1. Tuesday, November 18th · 10:00 AM CST

    Cloudflare has indicated the issue has been resolved. Occasional intermittent issues may still occur — contact support@alive5.com if problems persist.

  2. Tuesday, November 18th · 7:00 AM CST

    Cloudflare is undergoing a global outage this morning partially affecting some Alive5 SMS users (along with other major internet services). Live chat unaffected.

AWS infrastructure outage
Monday, October 20thResolved

  1. Tuesday, October 21st · 10:00 AM CST

    According to AWS, all services are now fully operational. Occasional intermittent issues may still occur.

  2. Monday, October 20th · 7:00 PM CST

    Most services are now fully operational. We continue to monitor the situation.

  3. Monday, October 20th · 2:00 PM CST

    Intermittent service disruptions and degraded performance across desktop and mobile, directly tied to the ongoing AWS infrastructure recovery.

  4. Monday, October 20th · 4:00 AM CST

    Service disruptions due to a global AWS outage. Affected: all systems — SMS/MMS, desktop and mobile users.

Upstream SMS provider — Cloudflare connectivity
Friday, February 20thResolved

  1. Friday, February 20th · 1:57 PM CST

    SMS outbound issues resolved. Root cause: Cloudflare connectivity. Our SMS provider bypassed Cloudflare and the issue is resolved.

  2. Friday, February 20th · 1:30 PM CST

    Service disruption with one of our upstream SMS providers preventing some customers from sending outbound texts. Inbound unaffected.

Brief SMS provider disruption
Monday, February 23rdResolved

  1. Monday, February 23rd · 10:00 AM CST

    An issue with our upstream SMS provider lasted ~20 minutes and has been resolved. Outbound SMS services have recovered.

Experiencing an issue?

Reach our team directly — we monitor 24/7 and respond fast.

support@alive5.com Text "urgent" to 855-551-8858