10DLC compliance is required to use Alive5 SMS. The process can take a 24-72 hours and may require you to make changes to your web site. Please refer to this article.

The pricing for seats is based on Users who are logged in at the same time. For example, if you have a team of 20 users that need to chat with customers (using desktop and/or mobile app), but only 2 of them are working the same shift/logged in at the same time, you just need to pay for 2 concurrent user licenses.

You can also log in on unlimited devices with the same user account.

There are 2 types of Roles for a User: Agent or Admin. Agents can only interact/chat/text with customers, whereas Admins can manage the system (set up phone numbers, manage users, Channels, and Customization, etc).

For typical 2-way texting, an average usage of 200-750 texts per month per user can be expected. For bulk/broadcast texting, volume is dependent on number of contacts and content of the messages.

When you pick a plan, a specific amount of text credits are issued to your account every month, on the first day of your billing cycle.

If you exceed your balance for that month, you'll just pay overages at the per text credit rate for that plan. Overages are calculated at the end of the monthly billing cycle, and charged as a variable fee at the beginning of the next month. 

If you do not exceed all your credits for that month, your balance carries over until the next month, where you'll be automatically issued another set of credits.

A text credit consists of a text message 160 characters or less. For example, if you send a text that is 100 characters, that counts as 1 text credit, whereas a texts that is 200 characters counts as 2 text credits. MMS (images and videos) comprise of 4 text credits. 

MMS attachments must be under 1 megabyte in size to be delivered from the cell phone user to Alive5, whereas attachments from Alive5 to the customer cell phone can be any size.

Both inbound and outbound texts count towards text credits.

Outside of 2-way texting, sending Broadcast (bulk) and API messages can quickly exhaust your monthly allotment of texts. Any text credits exceeding your limits will be charged an overage fee per text.

Bulk texting, referred at Broadcast SMS in Alive5, is the ability to send a personalized text message to a group of contacts via one click. 

Broadcasts are sent similar to a BCC - each contact receives a text and replies individually to the person who sent it (replies not seen by other contacts in the Broadcast). 

This functionality is available at an Admin and Agent level. 

In terms of pricing, Broadcast SMS (and API triggered texts) count against the monthly allotted texts. 

Admins and Agents can access Alive5 via any modern web browser (Chrome, Firefox, Safari, Edge), and via a mobile app available on the Apple App Store and Google Play.

For desktop users, there is no downloadable native desktop app, but a Chrome desktop app shortcut can be created.

Alive5 has integrations with Salesforce Enterprise, Microsoft Dynamics 365 CRM, and Zapier. If you are an Ellucian client, we have CRM integrations with CRM Recruit.

We don't require contracts - you can purchase month to month or pre-pay annually at a discount (one free month).

We offer a 60-day money back guarantee on licenses (monthly and annual). Refunds are prorated based on unused seats and text credits. Once 10DLC registration has been started, any setup and 10DLC registration related fees are not refundable.

Yes, we can work with your accounting and procurement teams for amounts $500 USD and over. Please contact billing@alive5.com for more details.

Alive5 works with any United States or Canadian toll-free or local VoIP phone number (except Google Voice). Examples of VoIP providers are Comcast Business, Vonage, Ring Central, Zoom, etc.

Alive5 does NOT work with AT&T, T-mobile, or  personal mobile cell phone numbers.