Yes, you can have a minimum of one phone line and one user (staff member). You can also set up multiple phone lines in which you decide which user has access to the conversations on a phone line. For example, you can have one SMS phone line for the main customer service line, and individual phone lines for each sales agent or group of agents.

Alive5 is unique where it can allow you to send one-to-one messages along with bulk broadcasts to one or thousands of customer contacts at once. Messages can also be sent and received using our API library. Alive5 is also integrated with CRM platforms such as Salesforce and Microsoft Dynamics 365.

No, since mobile phone carriers restrict texting to the physical handset, Alive5 cannot send and receive texts from mobile phone numbers. This means Xfinity mobile phone numbers are not compatible with Alive5.

No, Alive5 does not work with voice calls today, as that is handled by your Comcast Business phone service.

Alive5 SMS does not affect exising voice lines, only the texting portion of a phone number. Alive5 works with almost any VOIP and land line. Alive5 does not currently work with mobile phone numbers as texting is restricted to your mobile phone carrier.

Yes, Alive5 is fully extensible into your Enterprise. Features such as SSO (Single Sign On), SOC2, GDPR, CCPA, and PCI compliance make it easy to adopt where higher level SLAs are required.

Yes, if at any time you are not satisfied with your service, we can offer up to 60 days money back (excluding 10DLC and SMS/MMS credit usage fees).

The Alive5 team was part of the 2018 Comcast/NBC Universal LIFT Labs program powered by Techstars. Through this program we've collaborated with Comcast Business to provide an integrated service to its customers.