It’s not surprising to discover that 80% of business phone calls go to voicemail. It’s a problem that impacts almost every kind of business from large enterprise organizations to local brick-and-mortar businesses. The consequence of missed calls, voicemails and long hold times is not only measured in missed sales but also a bad customer experience that can be reflected in online reviews, social media and word of mouth.

If this is you, you may need AliveDial:

👉 Your customers can't get hold of anyone
👉 Your customers deal with long wait times
👉 You have trouble retrieving and responding to voicemails
👉 You outsource to a call center or virtual receptionist

BENEFITS

∙ Keep Customers Engaged and Excited: Customers demand instant gratification whether it’s to buy from you or resolve a problem. Alivedial engages them instantly without any lag time so they can order and get answers to their questions at the speed of a text message.

∙ Text Messaging is the Channel of Choice: People are texting more than ever and consumers are now expecting a text messaging experience to handle orders, trouble tickets and daily inquiries.

∙ Automation and a Smooth Customer Experience: It’s never been easier to provide a consistent and engaging messaging experience. Our easy to use workflows provide a seamless, personalized and branded experience for your customers.

∙ Reduce Costs: Additional customer support staff and call center vendor costs add up. A text messaging workflow can minimize a tremendous amount of monotonous customer touch points allowing your team to manage the requests that really matter and automate the inquiries that don’t.

FAQs

Q. How do I enable this on my phone line?

A. In the settings of your phone system provider, you'll simply forward calls to a phone number assigned by our system. Every phone provider has an option to forward phone calls. This can be right away, or after a few rings. Our team can help you enable this setting.

Q. How do I make changes to the texting flow?

A. AliveDial is part of the Alive5.com platform - just log into your Alive5 account and there will be a drag and drop chatbot flow builder that will allow you to modify and create your own flows specific to your business needs.

Q. Does this work outside the USA?

A. AliveDial currently works in the USA. If you are looking for service outside the USA, please contact us.

Pricing

starting at $50/month

Where & How to Use It

Great for any department - Sales, Support, Billing. Start with adding AliveDial to one phone number and then other ones in your organization.

Technical Requirements

Existing Phone System with Call Forwarding

Human Requirements

Optional: Your team members can log in to send and receive text messages.

Launch Time

We'll need to walk you through adding AliveDial to your phone system. Designing the text flow may take some time, depending on the complexity you require.

Depending on what type of options you'd like your callers to have, we'll work with you to build out the flow.