Playbook: Live Chat

Problem/Challenge

The ability for your website visitors to communicate with you in real-time chat by clicking on a chat button embedded on your website. Your agents should be available at times to answer chat requests.

If agents aren't available, an offline chatbot would take the visitors' contact information (email, phone, note) and deliver it to an email address for your team to follow up when they are back online.

Technical Overview

This guide provides instructions on how to build a chatbot flow to route Visitors to your Agents, customize a chatbot flow and brand it to match your organization, and add it to your website.

Departments: Sales, Support, Billing

Channel: Website Live Chat

Deployment Time: ~15m

Assumptions: You've already created an Alive5 account and set up your Users and Channels.

Pricing: New customers can start with 3 month pilot program, followed by our standard pricing model.

Related Videos:

• Live Chat Agent Functionality