How can we help today?

Send, route, and automate two-way SMS conversations.

• Send & Receive SMS
• Open, Pending, Closed Statuses
• FAQ Templates & Knowledge base
• Tags & Filters
• Signatures
• Auto Reply Message
• Out of Office SMS Autoresponder
• Broadcasts
• SMS Assignments and Chat Sharing
• Translation
• Scheduling Messages
• File Uploads
• Block, Mark Unread, Download

Manage your team, channels, and permissions.

• Users
• Channels
• Assigning User to a Channel / Phone Number
• Status: Online, Away & Logout
• Force User Away & Logout
• User Roles and Permissions

Importing, exporting, and managing your contact lists.

• Importing Contacts
• Importing Contacts (Microsoft Outlook)
• Exporting Contacts

Auto greetings, templates, AI replies, and bot flows.

• Auto Greetings and Messages
• Email Notifications

Collect PCI-compliant payments inside any conversation.

• Requesting Payment

Web chat widgets, agent training, bot flows, and routing.

• Agent Training Guide
• Creating a Live Chat Widget
• Widget HTML/JS Code & Shortlink
• FAQ Templates & Knowledge base
• Creating a Bot Flow
• Customizing Live Chat Windows
• Agent Bots
• Agent Bot Availability
• ‘Text Us’ from a web chat
• Agent Settings for Live Chat
• Content Security Policy (CSP)
• Disclaimers for Live Chat

Conversation, user, and SMS reporting dashboards.

• SMS Opt In / Out
• SMS Usage
• Live Chat
• User Activity
• Conversations
• Contacts
• CRM Reporting

Internal team conversations alongside customer chats.

• Internal Team Chat

CRMs, Microsoft Teams, Salesforce, HubSpot, and Zapier.

• Microsoft Dynamics 365
• Microsoft Dynamics Dataverse Application User
• Salesforce CRM Enterprise Edition
• HubSpot CRM
• JobDiva Integration
• Microsoft Teams
• Drupal 10 Plug In
• Zapier
• Passing Custom Variables
• Capturing UTM Parameters

Programmatic access to messages, contacts, and broadcasts.

• API Overview
• Send Outbound SMS