Disclaimers for Live Chat
Creating a disclaimer for visitors that visit your live chat requires Admin access.
- Log in as an Admin
- Visit the ‘Bots’ section, and edit the specific Bot Flow.
- Edit the Greeting Bot by hovering over the card, and an edit icon will show up:
- Add this disclaimer message:
Before we begin: this chat is recorded, stored, and may be handled by an automated assistant. By chatting, you consent to the recording of this conversation.
💼 Please note: this disclaimer is provided as sample language, not legal advice. Consent requirements for recording chats vary by state and by industry, so you should tailor it to the states where your visitors are located and to your business, and confirm it with your own legal counsel before relying on it. You, and not Alive5, are responsible for ensuring your chat complies with the laws that apply to you.
- Update the Greeting Bot
Once updated, your chatbot flow should have this disclaimer message appear to your visitors.
💡 You can also include a link to your company’s Privacy Policy within the Greeting Bot (see “Add your Website URL”) option above.
For custom implementations of your disclaimer, please reach out to support@alive5.com and we can assist.