Agent Training Guide

Key Features

This guide will go through all the core functions that live chat agents should know when chatting with web site visitors.

We’ll cover:

1. Accepting a live chat request
2. Sending and receiving a message
3. Using FAQ knowledge base to send scripted replies
4. Updating a visitor’s contact details
5. Tagging a chat
6. Transferring a chat
7. Viewing what web page a visitor is viewing

Tutorial