Alive5
WebsiteAlive vs. Alive5 - and how to migrate.
WebsiteAlive has served thousands of customers for over a decade. Alive5 is the next-generation platform from the same team - built around AI, multi-channel conversations, and a unified inbox. This page lays out what's different and exactly how to move.
At a glance
Why we built Alive5
WebsiteAlive was designed for a world where "talking to a business" meant "open a chat widget on a desktop." Today customers reach out from SMS, social DMs, QR codes, and AI-powered assistants - often in the same conversation. Alive5 unifies all of that into one inbox with AI in the loop.
What you keep when you migrate
- Your operator accounts and team structure
- Conversation history (imported as searchable archive)
- Canned responses, departments, and routing rules
- Custom branding
What's new (and free) in Alive5
- AI auto-reply trained on your content
- Native two-way SMS on your existing number
- Facebook Messenger, Instagram DM, and QR code channels
- A modern mobile app that actually works in real time
- Unified reporting across every channel
Migration plan
Phase 1 - Prep (Day 1)
- Audit current operators, departments, and routing
- Export canned responses and transcripts
- Identify which numbers (if any) to text-enable
Phase 2 - Provision (Days 2-3)
- Create Alive5 workspace
- Import operators and departments
- File 10DLC if texting is in scope
- Connect website (new widget snippet)
Phase 3 - Train (Day 4)
- Live onboarding session with your team
- Train AI on your website and FAQs (optional)
- Configure routing and assignment rules
Phase 4 - Cutover (Day 5)
- Swap chat widget code on the website
- Forward inbound channels into Alive5
- Monitor for 48 hours; WebsiteAlive stays available as a safety net
Phase 5 - Sunset WebsiteAlive (Week 2+)
- Archive WebsiteAlive transcripts
- Cancel when you're ready - no penalty
Pricing and timing
Most WebsiteAlive customers complete migration in 5-7 business days with zero downtime. Pricing is per-seat and published on the Alive5 pricing page. Existing WebsiteAlive customers may qualify for migration credits - ask sales.
Frequently asked questions
Will my website chat go down during migration?
No. We run both side by side until you're ready to cut over.
Can I keep using WebsiteAlive for some sites and Alive5 for others?
Yes - many customers migrate one property at a time.
Do I have to switch?
No. WebsiteAlive continues to be supported. Alive5 is recommended for any team that wants AI, SMS, or multi-channel in one place.
Is there a migration cost?
Onboarding is included. Ask about credits if you're an existing WebsiteAlive customer.
Ready to see Alive5 in action?
Bring A.I. chat, live chat, SMS, and your team together in one inbox.