The Alive5 Blog

Ideas on conversations,
A.I., and growth.

Notes from the team on building the unified inbox for SMS, web chat, and social - and the playbooks behind world-class customer conversations.

30 articles8 topics
Optimizing Your Live Chat: Reporting and Configuration
LatestTroubleshooting

Optimizing Your Live Chat: Reporting and Configuration

Measure agent performance, configure max chat, ring mode, timeouts — and predict trends for staffing.

Dustin YuJuly 7, 20237 min read
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Troubleshooting: Notifications, Pop-ups & Emails
TroubleshootingFebruary 27, 2020

Troubleshooting: Notifications, Pop-ups & Emails

Make sure your team receives every type of notification in Alive5 so you never miss a customer request.

Michele Karr4 min read
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