Automate your knowledge

Alive5 unifies SMS, live chat, and social messaging with AI that's trained exclusively on your business content. The AI answers routine questions with 90% accuracy using Claude 3.7 Sonnet, then escalates complex issues to your team through intelligent routing rules. Configure AI automation anywhere in your customer journey—from first contact to handoff—so your team focuses on high-value interactions while AI handles the rest.

60-Day Risk-Free Pilot Program

Fixed $500 for your complete 60-day trial regardless of volume. This gives us real data to accurately predict your ongoing (Go Live) costs and fine-tune your AI setup for optimal results.

What's Included:

🚀 Complete Do-It-For-You Launch

• We set up your entire messaging system (SMS, live chat, social)

• Upload and organize your content (PDFs, website pages, documentation)

• Configure AI training on your specific business knowledge

• Set up routing rules and team assignments

• Test all channels to ensure everything works perfectly

👥 Comprehensive Team Training

• Live Zoom training sessions

• Walk through the web console and all features

• Best practices for AI + human collaboration

• How to update AI knowledge and manage conversations

• Q&A sessions to address specific use cases

📊 Detailed Usage Analysis & Optimization

• Monitor AI success rates and customer interactions

• Identify knowledge gaps and content opportunities

• Weekly check-ins to optimize performance

• End-of-month report with recommendations

• Usage patterns analysis to predict ongoing costs

🎯 Ongoing Support

• Dedicated success manager for your pilot

• Zoom calls whenever you need assistance

• Real-time troubleshooting and adjustments

• Preparation for post-pilot pricing discussion

After 60 days, transition to standard usage-based pricing starting at $500/month minimum.

Our AI maintains a 70-90% success rate in answering customer questions correctly. The AI is trained exclusively on your business content, which minimizes hallucinations and ensures brand-consistent responses. When the AI isn't confident or gives an incorrect answer, customers can easily escalate to your human team. You'll receive feedback reports showing which questions the AI struggled with, helping you improve accuracy over time.

Initial setup takes less than 30 seconds - simply upload your content and click "train." Our team handles the complete configuration during your pilot program. Most businesses are answering customer questions within a few days of signing up.

You can train the AI on virtually any text-based content: website pages, PDFs, Word documents, product manuals, pricing guides, FAQ sections, support articles, and custom text responses. The AI works best with well-organized, factual content. We recommend starting with your most frequently accessed support materials and expanding from there.

Currently, our AI primarily supports multi-language interactions. Claude 3.7 Sonnet (our underlying AI model) has capabilities in other major languages. Contact us to discuss specific language requirements - we may be able to accommodate your needs depending on your content and customer base.

The AI escalates conversations based on several factors: when it cannot find relevant information in your content, when customers explicitly request human help, when conversations become complex or emotional, or when you've configured specific triggers. 

You have full control over escalation rules and can customize them based on your business needs and team availability.

AI safety is our top priority. Your data is encrypted in transit and at rest, stored on secure cloud infrastructure with enterprise-grade security measures (Amazon Web Services). We never use your content to train other AI models or share it with other customers. Your business information remains completely private and under your control. We're compliant with major data protection regulations. Please refer to our AI safety and compliance guide for more details.

Keeping your AI current is simple. When you update content, just re-upload the new files and click "train" - it takes under 30 seconds. 

Customer feedback reports help you identify when information becomes outdated. You can update specific knowledge areas without affecting other parts of your AI's training, making maintenance quick and targeted.

You'll get detailed analytics showing AI success rates, response times, customer satisfaction, and support workload reduction. Most customers see 70-90% reduction in routine support tickets, faster response times, and improved customer satisfaction. The dashboard tracks cost savings by showing how many interactions were resolved without human intervention.