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Implementing chatbots into your business has the potential to transform your customer experience. From identifying where and how to implement chatbots, to nailing the tone and images to use, follow simple steps before you develop your first chatbot.
To start, think through and organize the use case for each potential function of chatbots. Translate each use case into your business by mapping out a strategy.
Next, write down your top 5 business FAQs asked by customers and prospects. Think about each step of your sales process during this process. Begin to anticipate future questions based on relevant updates and information in your operations. Are you launching a product? Is there a big event coming up? Provide key information and details you want to share within the chatbot experience.
The tone of your chatbots should be helpful, informative, and easy to understand. You'll want to dummy-proof the language as much as possible and be clear and direct with your language.
It's important to offer your customers multiple channels of communication. Embed options to escalate chatbots to more direct modes of communication when needed, including:
Chatbots are the perfect way to make your customers say 'Wow'. Introduce engaging multimedia within your chatbots to help tell the best story about your brand, products, and services. Unique creative resonates with audiences more than text. When coupled together, customers experience the best of both worlds resulting in satisfying brand communications and experiences that leave them craving more.
Consider creating unique chatbot flows for different webpages to deliver the most comprehensive self-service interface on your website. Within the chatbot itself, ask customers questions that help you connect them with the right agent or department.
Keep your information up to date and gather feedback to make ongoing improvements to your chatbots. Ask customers questions about the chatbot experience and learn from that feedback to make the chatbot experience even better.
Contact our chatbot specialists for a free demo of Alive5, and learn how you can easily implement chatbots in your business today.
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