Whatsapp + Alive5

• An existing WhatsApp Business app account and access to its primary phone.
• The latest WhatsApp Business app version.
• A Facebook/Meta login with permission to manage your business’s WhatsApp assets.
• Eligibility for coexistence, which Meta checks during setup.

How do you connect and authenticate?

You start from Alive5 by selecting “Use my WhatsApp Business app number.” This opens Meta’s secure Embedded Signup flow, where you:

1. Sign in with Facebook/Meta and select or create your business portfolio.
2. Enter your existing WhatsApp Business number.
3. Approve the connection in the WhatsApp Business app and complete Meta’s verification-code steps.
4. Choose whether to share chat history and complete setup.

Authorization happens directly through Meta; you do not need to share your password with Alive5. You manage your payment method in Meta, and Meta bills you directly for applicable API messaging charges. Any Alive5 subscription charges are separate.

Do you need to reauthorize every 15 days?

There is no scheduled requirement to reauthorize every 15 days. However, Meta can disconnect coexistence after approximately 14 days of inactivity on the primary phone.

Please open and actively use the WhatsApp Business app regularly—ideally weekly.

If the connection is interrupted or authorization is revoked, reconnection may be necessary.

What are the limitations?

• Group chats, voice/video calls, and certain app-only features remain in the phone app and are not available through Alive5’s coexistence connection.
• Disappearing messages, view-once messages, and live location are disabled for individual chats.
• New broadcast lists cannot be created, and existing lists become read-only.
• Existing linked devices are disconnected during setup. Supported devices can be linked again; Meta currently excludes Windows and Wear OS companion apps.
• Alive5 messages follow Meta’s API rules, including approved templates outside the 24-hour customer service window.
• With your permission, Meta can make up to 180 days of individual chat history available for import. Alive5’s current import has limitations: imported attachments are not available as downloadable/playable files, and phone-app edits or deletions are not reflected in Alive5. We would confirm the import outcome before relying on it as a complete archive.
• If keeping your existing number and continuing to use the phone app is important, coexistence is the appropriate option.
• A dedicated API number is another option if you prefer to manage messaging through Alive5 without maintaining phone-app activity.