The Alive5 Blog
Ideas on conversations,
A.I., and growth.
Notes from the team on building the unified inbox for SMS, web chat, and social - and the playbooks behind world-class customer conversations.
Why Universities Must Employ an SMS Strategy to Recruit Gen Z Students
Gen Z lives on their phones. Universities that meet prospects in their inbox of choice — SMS — win more enrollments.
Maximizing Your SMS Texting: A Guide to the Top 12 Best Practices
Twelve proven practices to lift open rates, conversions, and customer satisfaction across every SMS campaign.
Revolutionizing Communication: How Text Messaging is Overtaking Email as the Preferred B2C Channel
Open rates, response times, and customer preference are tipping the scales toward SMS for B2C engagement.
The 4 Key Requirements for 10DLC Compliance
Step-by-step guidelines to complete the 10DLC compliance process efficiently — built with our SMS vendors and partners.
Privacy Policy Compliance for 10DLC
Why a compliant Privacy Policy is required to keep your A2P 10DLC SMS texting active.
10DLC and What it Means for Business SMS / Texting
Mobile carriers are blocking unregistered A2P 10DLC numbers. Here is what to know — and how Alive5 gets you texting in 24–72 hours.
Optimizing Your Live Chat: Reporting and Configuration
Measure agent performance, configure max chat, ring mode, timeouts — and predict trends for staffing.
Maximizing Customer Interaction: How Conversational Marketing Drives Successful Engagement
Conversational marketing creates personalized, one-to-one interactions with customers through mobile-first chats — meeting them where they are.
Fan Engagement and Outreach: How SMS is the Proven Method for Selling Sports Tickets
The mobile-first world has changed how fans watch games, check scores, follow plays — and now, buy tickets.
See Alive5 in action
AI chat, live chat and business SMS in one shared inbox.